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    • Museum
      • Welcome to the PCM
      • Special Exhibitions
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      • Mission-Purpose-Vision
      • Donors & Giving
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      • Fun Classes!
      • Our Italian studies
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      • Into Arabian cuisine
      • European classes
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  • Home
  • Stay
  • See
  • Museum
    • Welcome to the PCM
    • Special Exhibitions
    • Annual Easter Egg Roll
    • Our Three Libraries
    • Mission-Purpose-Vision
    • Donors & Giving
    • Our Expansion
  • Classes
    • Fun Classes!
    • Our Italian studies
    • Scottish and Outlander
    • Into Arabian cuisine
    • European classes
    • Asian food teachings
    • Our world medical work
    • The IAHHRM
    • Laurel Estate/Resort Mgt
    • Estate Security Services
  • Map
  • Shop
  • TV & Stage Shows
    • Inside the Presidents'...
    • Testimonials
    • On Asian TV & Stage
    • On European TV & Stage
    • In & about Arabia
    • Sponsors & Venues
    • Shows offered
    • Taste the World
    • Recipes
    • Contact Agents
  • Presidential Center
    • The USPSC
    • Trustees & Board
    • Presidential Projects
    • Mission-Purpose-Vision
    • Awards of the USPSC
    • The Order of Zeal
    • The DS Medal
    • The USPSC Gold Coin
    • Licensed Competitions
    • PRESENTS TV network
    • The USPSC Press Office
    • Security Division
    • Magazine & Newsletter
    • Donors & Giving
  • Our World Charity Work
  • Photos & Press Office
  • Our Team & Local History
  • The Inn & film shot here
  • The Wedding Barn

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The US Presidential Culinary Museum

The logo of the US Presidential Culinary Museum.

Mission and Values Statement: The Presidential Culinary Museum®, US Food History Museum™, The Inn of the Patriots™, Hail to the Chef™ Grille or Restaurant featuring our motto of E Pluribus Yum™ with All the Presidents' Menus™, and Presidential Service Center® continue to collect, preserve, and interpret Presidential history. Through our engaging educational programs, exhibits, tours, and digital methods, we foster a deeper understanding of the culinary arts and the likes and dislikes of America's First Families' food preferences. We also showcase the culinary arts through banquets at Camp David, US State Dinners at the White House, everyday family cooking favorites, and our extensive china collections. For holders of the Officially verified Presidential Service Badge (PSB), with a serial number controlled by the White House Military Office, we highlight the contributions of each office to the preservation of the Presidency. Through loyalty, honorable military and civilian service, courage, commitment, obedience, zeal, and fidelity, we uphold our craft and legacy without party lines or political influence. Core attributes that underpin our values include integrity, accountability, initiative, and toughness. We will always be ready to answer the call when needed.

Statement of Purpose: The purpose of The Presidential Culinary Museum® and Presidential Service Center™ is to educate the public about the social, political, military, economic, and natural history of serving the Presidency and First Families in all capacities, emphasizing their historical significance. We believe our purpose is to share all things PRESIDENTIAL globally across business, medicine, technology, and more - in a sharing and growing manner. The PSB badge wearers (with serial numbers) and civilian alumni additionally seek to care for one another in illness and health via contribution and scholarship awards, particularly in the realm of culinary arts.


Strategy: It has most often been our strategy to embrace the significant work of the enlisted men and women of the White House Military Office, lower-ranking civilians in service to the President, and the staff itself at the White House, yachts, Camp David Resort, Air Force One, rail cars, motor pool, US Secret Service, White House Communications Agency, HMX-1, Marine Corp One, and several other units and offices. We do celebrate and honor high-ranking Generals and Admirals, Doctors, and leaders, but they do not represent the balance of power supporting the American Presidency. Our strategy focuses on the average man and woman, the ordinary clerk, and the unknown and unthanked worker. We employ our magazine (named PRESIDENTIAL), websites, keynote speakers, social media, television series, business classes taught, broadcast fireside chats, interviews on television, and other avenues towards our stratagem, particularly in promoting educational programs that highlight Presidential history.


Most often, they noticed how the First Families interpreted the fabric of life in America, exemplified what was occurring on earth, or shaped change itself, including their influence on First Families’ food traditions. The servant humbled in the eyes of God.


Additional strategies include how an ordinary supporter holding a Top Secret clearance serving the Presidency feels about societal issues that the First Family engages with. These can include racism, sex, immigration, ripping down statues, drug use, or other subjects of considerable speculation. This span includes controversial issues that typical museums will not cover, Trustees squelching, or wealthy board members complaining based on their religion or belief systems. Our strategy also includes not allowing Advisors or Trustees to donate their way onto our board, and those in such capacity should not be requested to provide funds. Both strategies are often used in museums and associations to the detriment of each party.


Dedication: To Walter Scheib, III, Executive Chef of the American White House. The commitment occurred in 2015, posthumously.


Vision Statement: It is the vision of the Board of Directors to continue to expand on our outstanding facilities, holdings, and programs that preserve and promote the history of American Presidential service in all its forms. We have done so for over ten years - across the world, bringing our vision to the global stage. We are practitioners of Jeffrey Fox and his many books made available for all team members, Dr. Deming, Dr. Covey, Dr. Blanchard, and Dr. Ornish. Our vision comes from understanding their principles, and expanding to a larger facility is our primary future focus.

The logo of the US Presidential Service Center.

The logo of the US Presidential Service Center.

Clarifying memberships and Clarifying Statement: Any PSB badge wearer and holder identified by a serial number at the White House is welcomed into the Presidential Service Association (PSA), a separate entity that collaborates on an ad-hoc basis with the museum. Those claiming to have been a "White House Chef," a "White House Electrician," or a member of the "White House Security Detail" can only do so if they were stationed at the White House (East or West Wing), the White House Military Office (WHMO), or involved in educational programs related to Presidential history. If you visited the White House and held a cooking demonstration with a speech at the Navy Mess, do not claim to have been a "White House Chef"; you were a visiting Chef who provided a demonstration and speech. You were not "The White House Chef," nor were you "a White House Chef" or "one of the many White House Chefs." Such claims are misleading and jeopardize your integrity. If you cooked several White House State Dinners by invitation or worked as a Chef for WHMO or the White House Staff Mess, it is clarified by the PSC that you held the title of White House Chef. However, never state that you were THE White House Chef, as that title is reserved for the White House Executive Chef, such as Chris Comerford, Henry Haller, and Walter Scheib, III. This same methodology applies to other roles, such as electricians or speechwriters. Individuals have been prosecuted with our assistance under various acts of falsehood and the Stolen Valor Act over the past 12 years. The frequency of Review and Change will occur at least annually for all these statements, but the board may adjust this schedule at their discretion. The Hail to the Chef™ Grille by the US Presidential Culinary Museum® is planned as a restaurant museum in Orlando, Florida, dedicated to the simple tastes of the First Families and their culinary arts. E Pluribus Yum™.

The logo of The Hail to the Chef™ Grille or Restaurant.

The logo of The Hail to the Chef™ Grille or Restaurant (seen on Linkedin (link)).

Presidential Culinary Museum

Deciphering our organization's culture at The United States Presidential Service Center, along with associates of The United States Presidential Culinary Museum, DBA's of Mongiello Holdings, LLC, and tenets of The Inn of the Patriots, LLC, is crucial to our mission.


A Required Annual Review Process


As a leader in several industries ranking in the top 3% of independent judging bodies and global reviews, our ongoing effort to understand culture is essential for supporting our mission, strategy, vision, goals, and values. Our current statement was verified and last reviewed on February 16, 2020. It is publicly accessible at http://www.PresidentialServiceCenter.org, with a complete copy included in this policy. We recognize it isn’t perfect, so we actively seek assistance to update it over time, aligning with societal needs. Organizational culture can be an active enabler or a significant obstacle to implementing change. Most organizational change efforts necessitate some degree of culture shift (Levin & Gottlieb, 2009).


Steps taken throughout the year are strategically planned to better understand our culture and facilitate change. All reports are shared with managers, directors, owners, our unofficial board of advisors, and our board of trustees. The culture of our organization largely develops from its leadership, and conversely, the culture can also influence leadership development (Bass & Avolio, 1993).


1. We periodically issue an unnamed review of culture, safety, and management to provide a climate analysis. This is always done anonymously, and the final report is presented to leadership and the team. The questions in the review cover various aspects including the environment, sexism, harassment, joyfulness, celebration, awards, leadership, management, treatment, attitudes, workplace atmosphere, security, and safety, ensuring that our culinary arts initiatives and educational programs are also evaluated in this context.


2. In adherence to Dr. Deming's principles, we do not utilize written performance reviews. Instead, we conduct verbal surveys among team members, which are set aside for specific periods, followed by each team member reviewing their managers. This creates a two-way review process.


3. We maintain an open-door policy that allows even our 16-year-old mailroom assistants to address our 90-year-old leader without following a strict chain of command. If it helps define, shape, or decrypt our culture, we embrace it without retribution.


4. As part of our bi-annual fact-finding mission, we request that all team members write or type a paper about our culture without including their names. We invite suggestions for changes, and anonymity is encouraged. Team members can submit their papers into a diamond box located on the enormous silver chair. Participation is voluntary, and to ensure fairness, we ask that all team members place at least a blank piece of paper in the box. This process brings awareness to the "unwritten ground rules" (UGRs) that operate within our organization. UGRs can help transform our culture into a new set of ground rules that directly reinforce desired behaviors (Simpson & Cacioppe, 2001). Informing everyone about the drop-off process ensures everyone participates fairly, even if they choose not to write anything. We also do not conduct annual reviews for team members; instead, we perform team reviews of all leadership and management to foster improvement. Reports regarding leadership and management behavior are openly discussed to facilitate change.


Bass, B. M., & Avolio, B. J. (1993). Transformational leadership and organizational culture. Public administration quarterly, 112-121.


Levin, I., & Gottlieb, J. Z. (2009). Realigning organization culture for optimal performance: Six principles & eight practices. Organization development journal, 27(4), 31.


Madu, B. C. (2012). Organization culture as a driver of competitive advantage. Journal of academic and business ethics, 5, 1.


Simpson, S., & Cacioppe, R. (2001). Unwritten ground rules: transforming organization culture to achieve key business objectives and outstanding customer service. Leadership & Organization Development Journal, 22(8), 394-401.

The state dining room in the White House.

The state dining room in the White House.

Website Accessibility Statement by CEO Marti Mongiello

"As a 100% disabled and injured veteran in war, I know pain everyday."

A Message from President Marti Mongiello


“As a 100% service-disabled and injured wartime veteran, I live with pain every day. Accessibility is not an abstract policy to me—it is a matter of dignity, independence, inclusion, and respect. There have been days where I was unable to move, or cried out in pain. A scream of anguish is a call for help.”

Mongiello Holdings, LLC; The Inn of the Patriots™, LLC; the United States Presidential Culinary Museum®; the United States Presidential Service Center®; and their participating DBAs and affiliated websites are committed to providing digital information, services, educational materials, reservations, and visitor experiences that are accessible to the widest reasonably possible audience, including people with disabilities.


We recognize that accessibility is not a one-time project. It is an ongoing responsibility requiring thoughtful design, regular review, honest communication, and continued improvement.


Our Accessibility Standard

We are working toward alignment with the Web Content Accessibility Guidelines—WCAG 2.2, Level AA, published by the World Wide Web Consortium’s Web Accessibility Initiative. WCAG provides internationally recognized guidance for making websites and digital content more accessible to people with visual, auditory, physical, speech, cognitive, neurological, and other disabilities. Because our websites contain historic materials, archived documents, photographs, videos, embedded services, and content created over many years, we do not claim that every page, file, or feature currently satisfies every WCAG 2.2 Level AA success criterion. Under WCAG, a claim of full conformance requires all applicable success criteria to be satisfied. We continually identify barriers and prioritize improvements.


Measures We Are Taking

Our ongoing accessibility work includes efforts to:

  • Use meaningful page titles, headings, labels, and logical content structures. 
  • Provide alternative text for meaningful images and graphics. 
  • Support keyboard navigation and visible keyboard-focus indicators. 
  • Improve text readability, color contrast, spacing, and page enlargement. 
  • Make forms, menus, links, buttons, and instructions easier to understand and operate. 
  • Provide captions, transcripts, or alternative descriptions for audiovisual materials when practicable. 
  • Improve the accessibility of downloadable documents, including PDF files. 
  • Avoid relying solely on color to communicate important information. 
  • Review new content for accessibility before or shortly after publication. 
  • Train website contributors, designers, and contractors in accessible-content practices. 
  • Use a combination of automated testing, manual review, keyboard testing, and user feedback. 


These efforts reflect guidance from the U.S. Department of Justice and the Web Accessibility Initiative concerning accessible websites and digital services. 


Known Accessibility Limitations

Despite our continuing work, some content may present accessibility barriers. Known or potential limitations may include:

  • Older PDF files and scanned documents. 
  • Historic 1700's menus, letters, handwritten records, and archival publications. 
  • Photographs that do not yet contain complete alternative descriptions. 
  • Videos produced before current captioning practices were adopted. 
  • Documents or materials supplied by outside organizations. 
  • Third-party reservation systems, payment processors, maps, social-media feeds, video players, and embedded applications. 
  • Older webpages created before our current accessibility practices were implemented. 


We are reviewing these materials progressively. Priority is given to content needed to obtain information, make a reservation, purchase admission, request services, or participate in a program.


Alternative Formats and Personal Assistance

When particular digital content cannot be made immediately accessible, we will make good-faith efforts to provide the information through another effective method.

Depending upon the material and the nature of the request, available alternatives may include:

  • Accessible electronic text. 
  • Plain-text or large-print documents. 
  • Telephone assistance. 
  • Written transcripts. 
  • Verbal descriptions. 
  • Photographic or video presentations. 
  • Assistance completing a reservation, inquiry, or other online process. 
  • Another reasonable format that effectively communicates the requested information. 


An accommodation or alternative format may take additional time when the request involves a large archival collection, handwritten historical material, specialized content, or information controlled by an outside provider.


Accessibility of Our Historic Property

The United States Presidential Culinary Museum® and The Inn of the Patriots™ operate within a 1879 historic, private residence that was not originally, or ever, constructed as a museum, hotel, or modern commercial facility. We live here, year-round, with our family. The historic building and its residential layout impose physical access limitations. The second floor is accessible only by stairs and does not have an elevator. Certain doorways, passageways, furnished rooms, turning areas, and restroom configurations may not accommodate every wheelchair, scooter, walker, or other mobility device. We encourage visitors with mobility, sensory, communication, or other accessibility needs to contact us before arriving. We will accurately describe the property’s current condition and discuss available options without making assumptions about a visitor’s abilities.

Depending upon the requested experience and what is reasonably available, alternatives may include:

  • A modified visitor route. 
  • A first-floor presentation or orientation. 
  • Photographs or video of physically inaccessible areas. 
  • Written exhibit information. 
  • Verbal description or personal interpretation. 
  • Advance planning for a service animal or mobility device. 
  • Remote or telephone assistance. 
  • Another individualized arrangement developed in consultation with the visitor. 

Historic properties are subject to different practical considerations when structural changes would threaten or destroy historically significant features, although accessibility measures and readily achievable barrier removal must still be considered where applicable. Our facility is eligible for National Historic Landmark status.


Reservations, Admission, and Visitor Services

A person with a disability may request assistance with:

  • Obtaining information about the museum or inn. 
  • Making or changing a reservation. 
  • Purchasing admission. 
  • Understanding physical-access conditions. 
  • Participating in a tour, class, program, or special event. 
  • Requesting an alternative format or communication method. 
  • Reporting a digital or physical-access barrier. 

We ask visitors to provide advance notice when possible, particularly when an accommodation may require scheduling, preparation, specialized materials, or coordination with another provider. Advance notice is helpful, but it is not required before a person may report an accessibility concern.


Third-Party Services

Some website functions may be provided through third-party platforms that we do not design, own, or fully control. These may include reservation services, payment processors, mapping tools, embedded videos, social-media platforms, advertising services, and external documents.

We encourage outside providers to maintain accessible products and services. When a third-party feature creates a barrier, please contact us so we can assist or provide another method to obtain the relevant information or service.


Accessibility Feedback and Accommodation Requests

We welcome feedback from people with disabilities, caregivers, advocates, guests, researchers, and members of the public. Reports from real users are essential to improving accessibility.

To report an accessibility problem or request assistance, please contact:

Accessibility Coordinator: Stormy L. Mongiello - 100%


When contacting us, please identify:

  • The webpage, document, exhibit, service, or physical area involved. 
  • The difficulty you experienced. 
  • The information or service you were attempting to obtain. 
  • Your preferred method of response. 

Providing information about your browser, device, operating system, or assistive technology may help us investigate a digital accessibility issue, but doing so is voluntary. We aim to acknowledge accessibility-related communications within three business days and to work toward a correction, response, or effective alternative as promptly as reasonably possible. If you do not receive a response within five business days, please contact us by phone.


Continuing Review

Accessibility is integrated into our ongoing website review, content development, visitor-service planning, and organizational decision-making. This statement will be reviewed periodically and updated when our websites, facilities, services, accessibility practices, or applicable standards change.

Statement first published: March 15, 2008 - original website and manuals


Accessible Icon Project

The blue-and-white symbol displayed on this page is provided by the Accessible Icon Project, an ongoing work of design activism and collaboration among people with disabilities and their allies. The icon has been made available for public-domain use. Recommended alternative text for the image: Accessible Icon Project symbol depicting a wheelchair user moving forward.
 

Our Commitment

We will not treat accessibility as a decorative badge, a paragraph buried in a footer, or a promise written once and forgotten. We will listen respectfully, respond honestly, correct barriers where possible, and seek practical alternatives when an immediate correction cannot be made.

Accessibility is a continuing journey, and every person who helps us identify a barrier helps us build a more welcoming doorway—digital or physical—for the person who arrives next.


Approved by:
Marti Mongiello, President

CSCS (SS/SW), USN, Ret. - a 30-year retired certificate holder
100% Service-Disabled Wartime Veteran

Accessible Icon Project symbol depicting a wheelchair user moving forward.

The Accessible Icon Project is an ongoing work of design activism.

  • Home
  • Stay
  • See
  • Welcome to the PCM
  • Our Three Libraries
  • Donors & Giving
  • Our Expansion
  • Fun Classes!
  • Our world medical work
  • The IAHHRM
  • Laurel Estate/Resort Mgt
  • Map
  • Shop
  • TV Shows & Speaker
  • Inside the Presidents'...
  • Testimonials
  • On Asian TV & Stage
  • On European TV & Stage
  • In & about Arabia
  • Sponsors & Venues
  • Recipes
  • The USPSC
  • Trustees & Board
  • Presidential Projects
  • Mission-Purpose-Vision
  • Awards of the USPSC
  • The Order of Zeal
  • The DS Medal
  • The USPSC Gold Coin
  • Licensed Competitions
  • PRESENTS TV network
  • Magazine & Newsletter
  • Our World Charity Work
  • Photos & Press Office
  • Our Team & Local History

The Inn of the Patriots, LLC

301 Cleveland Avenue, Grover, North Carolina 28073, United States

1 (704) 937-2940

The Inn of the Patriots™, LLC, Presidential Culinary Museum®, Presidential Service Center® - All Rights Reserved©. The United States Presidential Service Center, 301 Cleveland Avenue, Grover, NC 28073, USA or The United States Presidential Service Center, 1301 7th Street, Suite 320, Washington, DC 20001. Web design & graphics by MA Marketing Agency.  Over 600 room nights, classes, tours, & funds have been donated to charities since 1993, and $567,000.00 WAS RAISED IN ONE NIGHT FOR CYSTIC FIBROSIS. A disabled & injured SDVOB 100% US military veteran-owned company committed to ADA accessibility as 100% disabled owners.

Mongiello Holdings™, LLC and it's DBA's.

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